Customer Support

Implementation Services

A Greentree Account Manager will work with you to provide the personalized service and support needed to ensure a successful implementation of your iGreentree system.

New customer implementation

The process begins with a pre-implementation planning meeting with you and your staff to review requirements and specify optimal tailoring and configuration options for your organization. 

Greentree then installs a fully working system on our servers for hands-on customer review. Greentree also converts any needed data prior to user training and go-live, and works with you on needed interfaces to other systems such as transfer of new hires to your HRIS.

For in-house installations Greentree provides technical assistance and support for server sizing and configuration, network connectivity and security issues, email system interface, and other issues as needed to ensure successful integration within your IT infrastructure.

System tailoring and updates

All Greentree systems include tailoring of fields and forms to match your process. System tailoring is specifically designed to carry forward through system updates and new releases to preserve your investment and ROI.

Interfacing with HRIS

Greentree provides a number of options for automating and interfacing with HRIS and other systems, to maximize your productivity and data integrity.

iGreentree Express

For rapid deployment with full functionality choose iGreentree Express. Implement using iGreentree's standard forms and user-defined fields and we'll pass the savings in customization on to you.